Privacy Policy
Table of Contents
Privacy Policy
Overview
At Buzlin, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-vendor marketplace platform.
Our platform connects customers with service providers across various categories including home services, professional services, and digital services. We understand the importance of trust in our marketplace and are dedicated to maintaining the highest standards of data protection.
By using Buzlin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our platform
- Book services through our marketplace
- Register as a service provider
- Contact our customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotional activities
Types of Information Collected
Account Information
Name, email address, phone number, profile picture, and account preferences.
Service Information
Service requests, booking details, location information, and service history.
Payment Information
Billing address, payment method details (processed securely by our payment processors), and transaction history.
Communication Data
Messages between users, customer support interactions, and feedback or reviews.
How We Use Information
We use the information we collect for various purposes, including:
- Providing and maintaining our marketplace services
- Processing bookings and facilitating transactions
- Communicating with you about your account and services
- Improving our platform and user experience
- Preventing fraud and ensuring platform security
- Complying with legal obligations and resolving disputes
- Sending marketing communications (with your consent)
- Analyzing usage patterns and platform performance
Information Sharing
We may share your information in the following circumstances:
With Service Providers
We share necessary information with vendors to facilitate service delivery, including contact information and service requirements.
With Third-Party Service Providers
We work with trusted partners for payment processing, analytics, customer support, and other business functions.
For Legal Compliance
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate or incomplete information
- Right to delete your personal information
- Right to restrict processing of your information
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact our Privacy Officer at support@buzlin.ca . We will respond to your request within 30 days.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
For transfers outside the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account information: Until account deletion plus 30 days
- Transaction records: 7 years for tax and legal compliance
- Communication data: 3 years for customer service purposes
- Marketing data: Until you unsubscribe or object
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: support@buzlin.ca
Legal Team: support@buzlin.ca
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